Introduction
At Fitment by Ozza, trading as The Tyre Company, we are committed to providing exceptional customer service. This policy outlines the customer service standards you can expect from us and the processes we follow to ensure customer satisfaction.
2. Communication Channels
You can reach our customer service team through the following channels:
Phone: 0118543907
WhatsApp: +27727269240
Email: admin@fitmentbyozza.co.za
In-person: Visit us at our warehouse located at Plot 7, Rietfontein, Nirvana Drive, Lenasia, Johannesburg
3. Response Times
We aim to respond to all customer inquiries within 24 hours during business hours. For more urgent matters, we recommend contacting us via phone or WhatsApp for a quicker response.
4. Customer Inquiries and Complaints
If you have any inquiries or complaints regarding our products or services, we are here to assist you. Please reach out to our customer service team, and we will do our best to resolve any issues promptly and to your satisfaction. We take all complaints seriously and aim to resolve them in a timely manner.
5. Returns and Refunds
We understand that sometimes products may not meet expectations. Please refer to our Refund & Returns Policy for the procedure to follow if you wish to return a product or request a refund.
6. Product Support
If you require assistance with product installation, maintenance, or usage, our customer service team can provide support or direct you to relevant resources. For in-store services, you can also schedule an appointment at our fitment centers.
7. Service Appointments
To ensure we can provide the best service, we recommend scheduling any services or fitments ahead of time. This helps us allocate the necessary time and resources to assist you effectively.
8. Feedback
We value your feedback and encourage you to share your experience with us. Your input helps us improve our products and services. You can provide feedback by contacting us via email, phone, or WhatsApp.
9. Quality Assurance
We are committed to offering high-quality products and services. If you encounter any issues with the quality of a product, please notify us immediately. We will investigate the issue and take the necessary steps to resolve it.
10. Changes to Customer Service Policy
We reserve the right to update or modify this policy as needed to maintain a high standard of service. Any changes will be reflected on this page and communicated to our customers.
11. Contact Us
For any inquiries or concerns related to customer service, please contact us using the following details:
Email: admin@fitmentbyozza.co.za
Phone: 0118543907
WhatsApp: +27727269240