Disclaimer

1. Introduction
The information provided on www.fitmentbyozza.co.za (the “Website”) is for general informational purposes only. Fitment by Ozza, trading as The Tyre Company (“we,” “us,” “our”), does not guarantee the accuracy, completeness, or reliability of any content on this Website. By using this Website, you acknowledge and agree that any reliance on the information provided is at your own risk.

2. Content Accuracy
We make reasonable efforts to ensure that the content on this Website is accurate and up-to-date. However, we do not make any warranties regarding the accuracy, reliability, or completeness of the content, products, or services offered on this Website. We reserve the right to make changes or updates to the content at any time without prior notice.

3. External Links
This Website may contain links to third-party websites for informational purposes. These links are provided for convenience, and we are not responsible for the content or privacy practices of any third-party websites. Accessing and using any third-party website is done at your own risk.

4. Product Descriptions
While we strive to accurately represent the products offered on our Website, the images, descriptions, and specifications of products may vary from the actual products due to technical limitations, manufacturing updates, or other factors. Fitment by Ozza is not responsible for any discrepancies.

5. Limitation of Liability
To the fullest extent permitted by law, Fitment by Ozza shall not be liable for any direct, indirect, incidental, consequential, or punitive damages resulting from the use of this Website, the products purchased from the Website, or any third-party links. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses.

6. No Legal Advice
The content on this Website should not be construed as legal advice. For legal guidance, please consult a qualified legal professional.

7. Changes to the Disclaimer
We reserve the right to modify this Disclaimer at any time. Any updates will be posted on this page, and the revised Disclaimer will take effect as soon as it is published.

Privacy Policy

1. Introduction Fitment by Ozza, trading as The Tyre Company (“we,” “us,” “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data in compliance with the Protection of Personal Information Act (POPIA) and other applicable laws.

By using our website (www.fitmentbyozza.co.za) and services, you consent to the collection and processing of your personal data as described in this policy.

2. Information We Collect We collect personal information to provide our products and services effectively. This includes:

Personal Identifiable Information: Name, contact details (phone number, email, physical address), and billing information.

Transaction Information: Purchase history, payment methods, order details, and related transactions.

Technical Data: IP address, browser type, device information, and browsing behavior on our website.

Communication Data: Any information you provide when contacting us via phone, email, or WhatsApp.

Marketing Preferences: Information on your preferences for receiving marketing communications.


3. How We Collect Information We collect personal information through the following means:

Direct Interactions: When you place an order, sign up for an account, subscribe to our newsletter, or contact us.

Automated Technologies: Cookies, tracking pixels, and analytics tools that monitor website activity.

Third-Party Sources: Information from payment gateways, social media platforms, and marketing partners.


4. Purpose of Data Collection We use personal information for the following purposes:

Order Processing: To process and fulfill orders, arrange delivery, and manage payments.

Customer Support: To respond to inquiries, provide assistance, and handle complaints.

Marketing and Promotions: To send promotional materials, special offers, and advertisements (subject to consent).

Website Improvement: To analyze user behavior and enhance our website and services.

Security and Fraud Prevention: To detect and prevent fraudulent transactions and unauthorized access.

Legal Compliance: To meet legal, regulatory, and tax obligations.


5. Data Sharing and Disclosure We do not sell or rent your personal information. However, we may share your data with:

Service Providers: Third-party couriers, payment processors (e.g., Payfast, PayFlex), and IT service providers who assist us in running our business.

Legal Authorities: When required by law, court order, or to enforce our rights.

Marketing Partners: Where necessary, for targeted advertising and promotional campaigns (subject to consent).

Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.


6. Data Security We implement strict security measures to protect your personal information, including:

Encryption: Secure transactions and encrypted data storage.

Access Control: Restricted access to personal data within our company.

Monitoring: Regular security audits and threat detection mechanisms.


While we take every precaution, no method of electronic storage is 100% secure. Customers should also take precautions to protect their account information.

7. Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

Recognize returning visitors.

Store preferences and shopping cart details.

Analyze website performance and improve functionality.


You can modify cookie settings in your browser. However, disabling cookies may affect website functionality.

8. Your Rights Under POPIA As a South African consumer, you have the right to:

Access Your Data: Request a copy of the personal information we hold about you.

Correct Your Data: Request corrections to inaccurate or outdated information.

Withdraw Consent: Opt out of marketing communications and revoke data processing consent.

Request Data Deletion: Ask us to delete your personal data, subject to legal obligations.

Object to Processing: Restrict how we process your data in certain circumstances.


To exercise these rights, contact us at admin@fitmentbyozza.co.za.

9. Data Retention We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Retention periods include:

Customer Orders: Kept for at least 5 years for tax and legal purposes.

Marketing Data: Retained until you opt out of communications.

Inactive Accounts: Deleted after a reasonable period of inactivity.


10. Third-Party Links Our website may contain links to third-party websites. These external sites have their own privacy policies, and we are not responsible for their practices. We encourage users to review the privacy policies of any linked sites.

11. Changes to This Policy We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated revision date. Continued use of our services constitutes acceptance of any updates.

12. Contact Information For privacy-related inquiries, data access requests, or complaints, contact us at:

Email: admin@fitmentbyozza.co.za

Phone: 0118543907

WhatsApp: +27727269240


By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Data Protection & Security Policy

1. Introduction
At Fitment by Ozza, trading as The Tyre Company, we are committed to protecting your personal data and ensuring your privacy is respected. This Data Protection & Security Policy outlines how we collect, use, store, and protect your personal information when you visit our website or interact with us in any other capacity.

By using our website (www.fitmentbyozza.co.za) or engaging with our services, you consent to the collection and use of your personal data as outlined in this policy.

2. Information We Collect
We collect personal information when you make a purchase, contact us, or interact with our website in other ways. The types of information we may collect include:

Personal Identification Information: Name, email address, phone number, delivery address, etc.

Payment Information: Credit card details, bank account information (processed through secure payment gateways).

Usage Information: Data about how you use our website, including IP addresses, browser type, and pages visited.

Cookies and Tracking Technologies: As described in our Cookies Policy, we use cookies to improve user experience and gather analytics.


3. How We Use Your Information
We use your personal information for the following purposes:

To process and fulfill your orders.

To communicate with you about your orders, promotions, and updates.

To improve the functionality and content of our website.

To send marketing communications if you have opted in to receive them.

To handle customer support inquiries, complaints, and service requests.


4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with third-party service providers who help us operate our website, process payments, deliver products, or conduct marketing activities. These third parties are required to protect your data and use it only for the services we request.

We may also disclose your personal information if required by law, to comply with legal obligations, or to protect our rights and property.

5. Data Security
We implement reasonable technical, administrative, and physical measures to protect your personal data from unauthorized access, use, or disclosure. This includes the use of secure payment gateways, encryption, and firewalls.

6. Your Data Protection Rights
As a user, you have the following rights concerning your personal data:

Right to Access: You can request a copy of the personal data we hold about you.

Right to Rectification: You can request corrections to any inaccurate or incomplete personal data we hold about you.

Right to Erasure: You can request the deletion of your personal data, subject to certain legal conditions.

Right to Object: You can object to the processing of your personal data for marketing purposes.

Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.


If you would like to exercise any of these rights, please contact us using the details provided below.

7. Retention of Your Data
We will only retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your data is no longer needed, we will securely dispose of it.

8. Data Transfer
If we transfer your personal data to a third party or process it outside South Africa, we will take all necessary steps to ensure that your data is protected in accordance with this policy.

9. Changes to the Data Protection & Security Policy
We reserve the right to update or change this policy at any time. Any changes will be posted on this page, and the updated policy will take effect as soon as it is published.

10. Contact Us
If you have any questions or concerns about our Data Protection & Security Policy or would like to exercise your data protection rights, please contact us

Cookies

1. Introduction Fitment by Ozza, trading as The Tyre Company (“we,” “us,” “our”), uses cookies to enhance your experience on our website and ensure we provide the best possible service. This Cookies Policy explains what cookies are, how we use them, and how you can control them.

By using our website (www.fitmentbyozza.co.za), you consent to the use of cookies as described in this policy.

2. What Are Cookies? Cookies are small text files that are stored on your device (computer, smartphone, tablet, etc.) when you visit a website. Cookies help websites remember your actions and preferences over time, making it easier for you to navigate the site.

3. Types of Cookies We Use We use the following types of cookies on our website:

Essential Cookies: These cookies are required for the basic functioning of the website. They enable core features like page navigation and access to secure areas. Without these cookies, some parts of the website may not work.

Performance Cookies: These cookies collect information about how you use our website, such as which pages are most frequently visited and if any errors occur. This helps us improve the performance and functionality of our website.

Functionality Cookies: These cookies allow our website to remember your preferences and settings (e.g., language, region) and provide a more personalized experience.

Targeting or Advertising Cookies: These cookies are used to deliver ads that are relevant to you based on your interests. They also limit the number of times you see an advertisement and help us measure the effectiveness of our advertising campaigns.

Third-Party Cookies: We may also use third-party cookies from trusted partners, such as Google Analytics, to collect information about your usage of our site for analytics and advertising purposes.


4. How We Use Cookies We use cookies for the following purposes:

To remember your login details and preferences.

To track and analyze website traffic and usage patterns.

To provide a personalized experience and recommend products based on your interests.

To deliver targeted advertising and measure the effectiveness of our campaigns.


5. How to Control Cookies You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to refuse cookies or alert you when cookies are being sent.

Please note that blocking or deleting cookies may affect the functionality of our website and may prevent you from using some of its features.

To manage cookies, follow these steps depending on your browser:

Google Chrome: Go to Settings > Privacy and Security > Cookies and other site data.

Mozilla Firefox: Go to Options > Privacy & Security > Cookies and Site Data.

Microsoft Edge: Go to Settings > Cookies and site permissions.

Safari: Go to Preferences > Privacy > Cookies and website data.


You can also use your browser settings to delete cookies that have already been set.

6. Your Consent By using our website, you consent to the use of cookies as described in this policy. If you do not wish to accept cookies, you may disable them by adjusting your browser settings. However, please note that certain website features may not work as intended if cookies are disabled.

7. Changes to This Policy We may update this Cookies Policy from time to time. Any changes will be posted on this page, and the revised policy will be effective as of the date it is posted.

8. Contact Us If you have any questions or concerns about our Cookies Policy, please contact us at:

Email: admin@fitmentbyozza.co.za

Phone: 0118543907

WhatsApp: +27727269240

Warehouse Address: Plot 7, Rietfontein, Nirvana Drive, Lenasia, Johannesburg


By continuing to use our website, you acknowledge that you have read and understood this Cookies Policy.

Customer Service Policy

At Fitment by Ozza, trading as The Tyre Company, we are committed to providing exceptional customer service. This policy outlines the customer service standards you can expect from us and the processes we follow to ensure customer satisfaction.

2. Communication Channels
You can reach our customer service team through the following channels:

Phone: 0118543907

WhatsApp: +27727269240

Email: admin@fitmentbyozza.co.za

In-person: Visit us at our warehouse located at Plot 7, Rietfontein, Nirvana Drive, Lenasia, Johannesburg


3. Response Times
We aim to respond to all customer inquiries within 24 hours during business hours. For more urgent matters, we recommend contacting us via phone or WhatsApp for a quicker response.

4. Customer Inquiries and Complaints
If you have any inquiries or complaints regarding our products or services, we are here to assist you. Please reach out to our customer service team, and we will do our best to resolve any issues promptly and to your satisfaction. We take all complaints seriously and aim to resolve them in a timely manner.

5. Returns and Refunds
We understand that sometimes products may not meet expectations. Please refer to our Refund & Returns Policy for the procedure to follow if you wish to return a product or request a refund.

6. Product Support
If you require assistance with product installation, maintenance, or usage, our customer service team can provide support or direct you to relevant resources. For in-store services, you can also schedule an appointment at our fitment centers.

7. Service Appointments
To ensure we can provide the best service, we recommend scheduling any services or fitments ahead of time. This helps us allocate the necessary time and resources to assist you effectively.

8. Feedback
We value your feedback and encourage you to share your experience with us. Your input helps us improve our products and services. You can provide feedback by contacting us via email, phone, or WhatsApp.

9. Quality Assurance
We are committed to offering high-quality products and services. If you encounter any issues with the quality of a product, please notify us immediately. We will investigate the issue and take the necessary steps to resolve it.

10. Changes to Customer Service Policy
We reserve the right to update or modify this policy as needed to maintain a high standard of service. Any changes will be reflected on this page and communicated to our customers.

11. Contact Us
For any inquiries or concerns related to customer service, please contact us using the following details:

Email: admin@fitmentbyozza.co.za

Phone: 0118543907

WhatsApp: +27727269240

Copyright & Intellectual Property Policy

1. Introduction
At Fitment by Ozza, trading as The Tyre Company, we respect the intellectual property rights of others and expect our users to do the same. This Copyright & Intellectual Property Policy outlines how we protect and manage the intellectual property on our website and how you should handle content belonging to us or others.

2. Ownership of Content
The content on our website, including but not limited to text, images, logos, videos, graphics, designs, software, and any other material, is owned by or licensed to Fitment by Ozza. These materials are protected by copyright, trademark, and other intellectual property laws.

Copyright: All content on our website is protected by copyright, and all rights are reserved unless otherwise stated. You are not permitted to reproduce, distribute, modify, or create derivative works based on our content without prior written consent from Fitment by Ozza.

Trademarks: The logos and trademarks displayed on the website are the property of Fitment by Ozza and are protected by trademark laws. You may not use or reproduce any of these marks without permission.


3. User-Generated Content
If you submit content to our website (such as reviews, comments, or any other user-generated material), you grant us a non-exclusive, transferable, royalty-free license to use, display, and distribute that content as part of our operations. By submitting content, you confirm that you own the rights to it and that it does not infringe upon the intellectual property rights of any third party.

4. Infringement Notification
If you believe that any content on our website infringes upon your intellectual property rights, please contact us immediately at admin@fitmentbyozza.co.za. We will investigate the matter and take appropriate action, which may include removing or disabling access to the infringing material in accordance with the relevant laws.

5. Restrictions on Use
You may not:

Use our website or content for any illegal purpose.

Reproduce, distribute, display, or modify any content from the website without prior written consent.

Use our intellectual property in a way that could cause confusion or mislead others into thinking you are affiliated with us.


6. License to Use the Website
We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. This license does not allow you to download, copy, or use any content from the website for commercial purposes unless expressly authorized.

7. Third-Party Content
Our website may contain links to third-party websites or content, including advertisements, promotional materials, and other resources. These third-party materials are the property of their respective owners and are subject to their own terms of use and privacy policies. We are not responsible for the content, availability, or legality of third-party websites.

8. Enforcement of Intellectual Property Rights
We take the protection of our intellectual property very seriously and reserve the right to take legal action against any individual or entity that infringes upon our rights. This includes seeking damages, injunctive relief, and other remedies available under the law.

9. Changes to Copyright & Intellectual Property Policy
We may update or modify this Copyright & Intellectual Property Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.

10. Contact Us
If you have any questions or concerns regarding our Copyright & Intellectual Property Policy, or if you need to report an infringement, please contact us:

Email: admin@fitmentbyozza.co.za

Phone: 0118543907

WhatsApp: +27727269240