1. Introduction At Fitment by Ozza, trading as The Tyre Company (“we,” “us,” “our”), we are committed to providing fast and reliable shipping for all our customers. This Shipping & Delivery Policy outlines the processes, timelines, and responsibilities associated with your order delivery.
By making a purchase, you agree to the terms outlined in this policy.
2. Shipping Areas We offer shipping throughout South Africa. We currently deliver to major cities and rural areas. If you are unsure about whether we deliver to your area, please contact us at sales@fitmentbyozza.co.za for confirmation.
3. Shipping Methods and Costs We provide the following shipping options:
Standard Shipping (1-3 business days): Available for orders within Johannesburg and surrounding areas.
National Shipping (3-5 business days): Available for orders outside Johannesburg.
Shipping costs are calculated based on your location, the size of the order, and the selected shipping method. The exact shipping fee will be displayed at checkout before you confirm your purchase.
4. Order Processing
Orders are processed from Monday to Friday, 8 AM to 5 PM (excluding public holidays).
Orders placed on weekends or holidays will be processed on the next business day.
All orders are subject to stock availability.
Once your order is processed, we will send you a confirmation email with tracking details.
5. Delivery Times
Delivery times vary based on your location:
Local (Johannesburg) deliveries: 1-3 business days.
National deliveries: 3-5 business days.
Delivery times are estimates and may vary depending on external factors such as weather conditions or courier delays.
6. Shipping Delays While we strive to ensure timely delivery, certain factors may cause delays, including:
Adverse weather conditions.
National holidays or public holidays.
Courier issues or errors.
High-volume periods (e.g., Black Friday, Christmas).
In the event of significant delays, we will notify you as soon as possible and work to resolve the issue.
7. Order Tracking Once your order has been shipped, you will receive a tracking number via email or WhatsApp to monitor the status of your delivery. You can use the tracking number to check the progress of your shipment with our courier partners.
8. Delivery Issues If you encounter any issues with delivery, such as missing or damaged items, please contact us immediately at admin@fitmentbyozza.co.za or WhatsApp +27727269240.
We will investigate the issue, and if necessary, work with the courier to resolve any disputes.
9. Shipping Restrictions We may have to restrict shipping to certain areas due to regulatory issues or shipping limitations. Please contact us in advance if you have questions about delivery to remote or hard-to-reach areas.
10. Lost or Damaged Shipments
If your order is lost or damaged during transit, please contact us within 7 days of delivery.
We will investigate the matter and arrange for a replacement or refund where applicable.
11. Delivery to Incorrect Addresses Please ensure your delivery details are correct when placing an order. We are not responsible for delayed shipments or lost items caused by incorrect addresses.
12. International Shipping We currently do not offer international shipping. For international customers, please contact us for potential arrangements or delivery options.
13. Contact Us For any shipping-related inquiries or if you need assistance with your order, please contact us:
Email: sales@fitmentbyozza.co.za
Phone: 0118543907
WhatsApp: +27727269240
By purchasing from Fitment by Ozza, you agree to the terms outlined in this Shipping & Delivery Policy.